Norday collaborated with healthcare professionals across the chain to redesign patient and caregiver journeys that promote self-reliance and optimize professional time. Through co-creation sprints, they developed prototypes, communication tools, and a practical implementation toolbox that significantly reduced care hours and improved quality of life in the region.
Norday collaborated with healthcare professionals across the care chain to redesign customer journeys that promote self-reliance and efficiency in home care. Through co-creation, prototyping, and testing, they developed a toolbox of communication and instructional materials that significantly reduced care hours and improved quality of life in the Midden-Brabant region.