Sr. Instructional Designer, Learning Operations
at Chime
About the Role
As a Senior Instructional Designer, you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service.
Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.
In this role, you can expect to
Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning
Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.
To thrive in this role, you have
You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.
Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
Experience analyzing source material and creating design documents to share with developers
Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes
Listed October 1, 2026. Sourced from the original posting. D1S1 is not the employer and does not process applications.